RETURNS, REFUNDS & EXCHANGE POLICY
We at The Diamond Rose Expansion wholeheartedly take priority in the quality and craftsmanship of our Products and Services. We value our customers and appreciate their trust and their support in our offerings.
Due to the nature of the Products and Services offered we are not be able to accept returns, refunds or exchanges unless it qualifies under an exception. The following policy provides details on our Returns, Refunds & Exchange Policy (“Policy”) for each Product and Service offered.
Please carefully read this Policy prior to placing any orders. By proceeding to purchase any Product or Service, you are agreeing to the terms of this Policy.
PAINTINGS
NO RETURNS | NO REFUNDS | NO EXCHANGES
Returns, refunds or exchanges are not accepted.
Due to the energetic nature of this product it cannot be returned, refunded or exchanged.
Exception
Refunds: A cancellation request must be made, via the contact form, within 24 hours of purchase to be eligible for a full refund. Refunds are issued to the original form of payment.
Exchanges: An exchange request must be made, via the contact form, within 24 hours of purchase to be eligible for an exchange. An exchange may only be made for another painting of the same value.
CUSTOM CHANNELED PAINTINGS
NO RETURNS | NO REFUNDS | NO EXCHANGES
Returns, refunds or exchanges are not accepted.
This Product/Service is considered a personalized custom-made item. Due to this and the energetic nature of this product/service it cannot be returned, refunded or exchanged.
Exception
Refunds: A cancellation request must be made, via the contact form, within 24 hours of purchase to be eligible for a full refund. Refunds are issued to the original form of payment.
Note: The process to create this product/service may take up to a month to create and finalize before shipping. This disclosure is posted in the description section of this product/service. Payment is acknowledgement and agreement to this time-frame.
TAROT READINGS
NO REFUNDS ON LAST MINUTE CANCELLATIONS | NO REFUNDS ON SERVICES RENDERED
As a Professional Service, readings are non-refundable once the reading commences.
Refunds will not be honored on Last Minute Cancellations.
Refunds will not be honored for any Services Rendered including instances where you may not feel completely satisfied with the results of the reading. There may be times where we may be resistant to certain truths that prevent us from truly seeing and hearing what needs to be seen and heard. This sometimes can create a reaction within us that may result in disbelief, confusion, denial etc. Surrender and open up to allow the possibilities of the impossible to usher in new and bright opportunities awaiting.
Our reading space is sacred and is always handled with the utmost care, love and compassion for all involved. As such, customer feedback is important to us. Feel free to contact us to share any information that could help improve our services.
Defined:
Last Minute Cancellations: Constitutes any cancellation that takes place outside of the required 48 hour time-frame detailed in the Exception: Refunds section below.
Services Rendered: Refers to services performed/provided. Services rendered becomes activated upon commencement of the service.
Please take the time to review the information disclosed on the Tarot Reading homepage for a feel on the type and style of readings offered. These readings are all based on energy surrounding the situation in question and therefore are not meant to predict the future but instead to inspire and empower you.
Exception
Refunds: A Tarot Reading cancellation request must be made, via the contact form, at least 48 hours prior to the date and time of your scheduled reading to be eligible for a full refund. Refunds are issued to the original form of payment. Last minute cancellations are not eligible for a refund of any kind. However, we do understand that life happens. If you are unable to make our scheduled date and time, please contact us to reschedule.
Exchanges: A Tarot Reading may only be exchanged for another tarot reading. The exchange request must be made, via the contact form, at least 48 hours prior to the date and time of your scheduled reading. This may require a change in the date and time the reading is offered due to availability. If applicable, additional charges may apply or partial refunds for the difference will be honored. Note: Pricing varies on the time durations being offered.
We have the right to decline/cancel a reading for any reason. For these instances, if a payment was already processed, a full refund will be honored. Refunds are issued to the original form of payment.
If there is an issue with your order or you are not completely satisfied with the services or products rendered please contact us.
We deeply thank you in advance for understanding and respecting our work, our time and all the energy placed into each of our offerings. There is so much love, intention and energy poured into all of our creations at all stages of its making. It is our deepest desires to be able to share all this beauty with those that are ready.
We are extremely thankful and grateful for each and every one of you.